This warranty covers car batteries that become unusable or unserviceable due to defects or labour provided as part of a Roadside Assistance emergency call out. The warranty period commences from date of initial purchase. This warranty covers the battery used in the application for which it was intended and charged with an approved charging profile. Proof of purchase and return of the good(s) in question must accompany any request for warranty.
This warranty does not apply to batteries that break or fail due to abuse or neglect such as improper installation, misapplication, loose wiring, corroded terminal connections, mishandled or dropped batteries, freezing, fire, explosion, or un-authorised battery modifications. This warranty does not cover sulphating damage caused by failing to maintain sufficient charge in batteries for extended periods of time. Batteries must be fully charged after any significant drain and the charge cycle must be completed. As per Australian Consumer Law if the battery usage is not for personal, domestic or household use, then we will not be responsible or liable for any consequential or incidental expense or loss.
Please be aware that the warranty covers the battery only (product), not our roadside call out service. Fees may be charged if you require us to come out to you for warranty adjudication.
WARRANTY CLAIM PROCEDURE
To make a warranty claim, call Road Help on 0498338188 Please note that the claim will not be allowed unless proof of purchase (e.g. invoice) is provided. Road Help will not accept any battery for warranty; that has not been tested by an authorised Road Help technician.
Your battery will get tested and assessed within 2-3 business days, and will be notified by the outcome by phone or email.
We will offer you a replacement/temporary battery while the assessment is being made.
All batteries need to be dropped of to our main office at
